Legal
Refund Policy
Last updated: February 2026
TL;DR — The short version
- Subscription — unused: Full refund within 14 days if you have not consumed any uses on your plan.
- Subscription — uses consumed: No refund once uses have been consumed, because the digital service has been actively used (see Section 3).
- Use top-up packs — unused: Full refund within 14 days if none of the purchased uses have been consumed.
- Use top-up packs — uses consumed: Non-refundable once any uses from the pack have been consumed.
- Technical issues: Always refundable, regardless of usage (see Section 5).
- To request a refund, email support@cutthefluff.app.
1. Who Processes Your Payment
CutTheFluff is operated by ziv shivuk and yazamut. All payments are processed by Paddle.com, who acts as the Merchant of Record for all transactions. Paddle's buyer terms and this policy govern all refund requests.
2. Refund Windows by Region
Your applicable refund window depends on your location. The windows below apply to purchases where credits have not yet been consumed (see Section 3).
| Region | Refund Window | Applies To |
|---|---|---|
| EU / EEA / Switzerland / UK | 14 days | First payment; subsequent payments if annual plan auto-renews |
| Turkey / Israel | 14 days | All purchases |
| South Korea / Brazil / China / Canada | 7 days | All purchases |
| Singapore | 5 days | All purchases |
| All other countries | 14 days (discretionary) | At Paddle's sole discretion |
If your country is not listed, Paddle's global discretionary 14-day window applies. Paddle's full regional policy is available at paddle.com/legal/buyer-refund-policy.
3. The "Consumed Uses" Rule
CutTheFluff is a digital AI service. Uses are the unit of consumption — each "Plan It" action consumes 1 use from your plan or top-up pack, regardless of input length.
Unused uses: If you have not consumed any uses since your purchase, you are entitled to a full refund within the applicable window for your region (see Section 2). No questions asked.
Consumed uses: Once you consume one or more uses, you have expressly started using the digital service. In accordance with Paddle's Buyer Refund Policy, Section 2.2.4:
"The right to withdraw does not apply to the supply of digital content Products that have started to be downloaded, streamed or otherwise used, when you have given express consent to waive your withdrawal rights."
By clicking "Plan It", processing a voice note, or taking any action that consumes a use, you expressly consent to the delivery of the digital service and acknowledge that the right of withdrawal no longer applies to the uses consumed.
Partial refunds: We do not issue partial refunds for partially consumed use packs or subscription periods.
4. Subscriptions — Renewal Payments
The 14-day withdrawal right applies to the first payment of a subscription. It does not apply to subsequent monthly renewal payments, unless you are in the UK on an annual plan (in which case a fresh 14-day window opens on each annual renewal date).
You may cancel your subscription at any time from your account's Billing settings. Cancellation takes effect at the end of your current billing period — you will not be charged again, and your access continues until the period ends.
5. Technical Issues and Product Defects
If you experience a persistent technical issue or a material defect that prevents you from accessing features as described — regardless of credit usage — please contact us at support@cutthefluff.app first. If we cannot resolve the issue, you are entitled to a full refund in accordance with applicable consumer protection law.
6. How to Request a Refund
You can request a refund using any of the following methods:
- Email support@cutthefluff.app with your account email and the date of the charge.
- Use the "View receipt" or "Manage subscription" link in your Paddle confirmation email.
- Visit paddle.net and select "Request refund".
We respond within 1 business day. Approved refunds are processed by Paddle and appear on your statement within 5–10 business days, depending on your bank.
Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour, in accordance with Paddle's global policy.
7. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank. We almost always resolve issues faster directly. If a chargeback is initiated, your account may be temporarily suspended while the matter is reviewed. This does not affect your lawful right to dispute a charge under applicable consumer-protection rules.
8. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase governs that transaction. Any changes will be posted here with an updated date.